Frequently Asked Questions

Where do I meet my driver at the airport?

There are two options for meeting your driver at the airport (specified at time of reservation):

1. Express Curb-side Airport pick-up: The chauffeur will pick you up outside the terminal instead of parking and meeting you inside. Express curb-side pick-ups are perfect for clients who prefer a quicker exit from the airport and by avoiding parking fees is more cost effective. The proper procedure for an express pick-up is as follows:

When you have secured your luggage and are ready to be picked up please call the office 1-866-678-3700 and inform the dispatcher of your terminal number or airport location (door number/area number).

Our dispatcher will then notify the chauffeur, who will be waiting in the limousine holding lot, to pull up to a terminal door or passenger pickup area. Our dispatcher will inform you of the type of vehicle and the car’s license plate number to assist you with identifying it as it arrives at the terminal.

The chauffeur will also have a sign in the passenger side window displaying the car’s license plate numberto assist you with identifying it as it arrives at the terminal..

2. Meet and Greet Airport pick-up: Our chauffeur will park his vehicle and meet you inside of the airport terminal. He will be holding a personalized name sign so that he is easily identifiable.

Domestic Flights - Passengers will meet the chauffeur inside the terminal in the baggage claim area.

International Flights - Passengers will meet the chauffeur inside the terminal outside of Customs.

Please note: We will always do aExpress Curb-side Pick-up unless an Meet and Greet pick-up is requested or instructed by the office. All Airport pickups will be Express Curb-side Pick-up with the exception of EWR, JFK and LGA, where the clients have the option of a Meet and Greet pick-upif they provide us with a U.S Cell number.

What do I do if I do not see my driver?

If for any reason you do not see your chauffeur, simply contact our office at 1-866-678-3700. Our dispatch team is always aware of where your vehicle is and is on duty 24/7 to assist you.

Where should I meet my driver: at a Cruise Terminal or Pier?

Due to high security at the Piers, vehicles are no longer allowed to park and pick up passengers there. Once you depart the ship, please proceed, with your luggage, to the ground level and call our office 1-866-678-3700. Our dispatcher will then notify the driver and he will meet you at the pick-up area. This process can take anywhere from 15 to 30 minutes. To expedite the process please let us know the correct Pier and Dock number.

How do I cancel or change a reservation?

Cancellations and changes are accepted by phone only. To view our cancellation policies please view our Terms and Conditions.

How much luggage can fit in your vehicles?
Vehicle Large Luggage Small Luggage
Sedan 2-3 large 3-4 small
SUV 4-5 large 5-6 small
Passenger Van 8-9 large 12-14 small
Stretch Limousine 3-4 large 4-5 small
Super Stretch Limousine 3-4 large 4-5 small
What kind of vehicles do you offer?

Our Chauffeured service offer Lincoln Towncar sedans, Cadillac Sedans, Stretch Limousines, SUVs, Mini-Buses, 14 passenger Vans, Limo Bus and Coach Buses.

How far in advance do I need to make a reservation?

Although we can cover last minute rides, but at least 6 hours in advance notice is preferable for 4 passenger sedan; and 48-72 hours advance notice for vehicles larger than 7 passengers.

What is the standard gratuity (TIP) you charge or every ride?

We charge 20% gratuity for every ride.

Do I have to pay the gratuity at the time of travel?

No. Our billing department charges the whole trip along with gratuity at the office. So you do not have to pay anything to the driver.

What is the STF Fee?

It is the Service Transfer Fee (Fuel Charge) that we charge for all the rides.

Are you closed on any major holidays?

No, we are open 24 hours a day 7 days a week 365 days a year.

Do you provide child seats in your vehicles?

Yes. We provide car seats for infants, toddlers and booster seats at no additional charge.

Do you have a lost and found Department?

Yes, all lost items are brought to our main office at the end of a driver’s shift and we attempt to contact the passenger to arrange the return. The item can be returned at the next upcoming trip or it can be shipped to the passenger. The Passenger will be responsible for the shipping charges.

Is there any charge for an additional stop?

Yes, we charge $25 for a stop within the vicinity of the pick up or drop off location. Tip & Tax not included.

Do you charge parking fees?

Yes only if a client requests for a Meet & Greet service at Airport, the driver will park his car in the short term parking and will meet the client inside the Airport with his/her name sign.

For an Hourly trip, is there a minimum number of hours the vehicle must be rented?

For 4 Passenger Sedan the minimum is 2 Hours, 3 hours for 6 Passenger SUV, 6-10 Passenger Stretch 4 hours, and other vehicles minimum hourly rental is based on booking dates. 8 hours minimum for any Prom rides.

How is the price calculated for an Hourly trip?

For hourly rides price will be calculated based on number of hours the vehicle is rented. Time is calculated from the time the driver leaves our garage until the time the car returns to the garage.

Are your drivers always on time? What if the driver is delayed?

Our drivers are always dispatched more than two hours ahead of pick up time and they are at your location 15 minutes prior to your booking time. Even with the help of Traffic monitoring, GPS trackers and travel guidance unexpected delays may occur in rare instances. We make sure we call our clients at least 15 minutes or more prior to the actual pick up time and update them on the driver’s status if there is the possibility of the driver being delayed.

Do you offer shared rides?

A shared ride is when a passenger wants to split the cost of a ride with someone who wants to be picked up within the same area. Check availability of shared ride at the time of booking.

What time should I leave my home/office to catch my Flight?

We always recommend that you are at the Airport at least 1.5 hours before your Domestic Flight departure time and at least 2.5 to 3 hours before your International flight departure time. We recommend time of pick up keeping this in mind along with traffic patterns and expected weather. We do not take responsibility of a booking time since that is left to the client’s discretion, but we will always suggest an accurate time based on our knowledge.

Do you track my Flight?

Yes, we track all flights and will dispatch the driver accordingly.

Will I be charged if I cancel my existing reservation?

We have a 2 hours cancellation policy. You must cancel 2 Hours before the ride for sedan and SUV, 4 hours and more for larger vehicles to avoid the full cancellation charges. If you call and cancel a booking after the car has been dispatched and on the road, there will be a partial charge to cover the drivers gratuity and any tolls.

Can I make a reservation without an account?

Yes, you can make a quick reservation online without an account. However we recommend that you create an account so that future booking will be simply a few clicks away. if you have an account and you call back or email us to book another service we will not ask you for all your information again.

Do I get a payment receipt after the trip? Will the driver provide me with one?

Yes, a payment receipt will be sent to you via email from our Accounts department within 2 days of the trip completion. The driver will NOT provide any receipt.

Are the billing transaction dates different from the travel dates?

Yes, billing is done 1-2 days after your travel date for credit card transactions. Direct billing customers are done once a month.

Will I be charged exactly what I was quoted?

Yes, unless there is any wait time or extra stops or you change the pickup address of the destination. We have no hidden fees!

Do you offer Direct Billing?

Direct bill can be set up for corporate clients, depending on their account activity.

What credit cards do you accept?

We accept all major credit cards including MasterCard, Visa, American Express, & Diners Club

If I book my reservation well in advance, do you still need my credit card info?

Our system does not accept reservations without a valid credit card number. We use the card to secure the ride in advance.

Which areas do you service?

Our local area is NY, NJ, CT, and we can provide service in all major cities in U.S.A and worldwide. We can provide luxury chauffeur transportation service to and from any major airports around the globe. For International car bookings, please book at least 72 hours in advance. Below is the list of some of the cities and airports we service.